FAQ

1. What products do you sell?

We offer a curated selection of fitness, wellness, self-care products, and home décor items. Explore our range to find everything you need to enhance your lifestyle and home.

2. How can I create an account?

To create an account, simply click on the "Sign Up" or "Register" button at the top of our website, enter your details, and follow the prompts to complete the registration process.

3. Do I need an account to make a purchase?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout in the future.

4. How do I place an order?

Browse our products, add your desired items to the cart, and proceed to checkout. You'll be prompted to enter your shipping and payment details, then confirm your order.

5. Can I modify or cancel my order after it's been placed?

Orders are processed quickly, so we cannot guarantee changes or cancellations once the order has been placed. Please contact customer service as soon as possible, and we will do our best to assist you.

6. What payment methods do you accept?

Currently, we only accept PayPal. However, we plan to integrate credit and debit card payments in the near future.

7. Is my payment information secure?

Yes, PayPal uses SSL encryption and other security measures to ensure your payment information is safe and protected during transactions.

8. How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order on our website or with the delivery service. In case you do not receive an email within 24 hours, please contact out customer service.

9. What should I do if I haven’t received my order?

If your order hasn't arrived within the estimated delivery time, please email us with your order number, and we will assist you in locating your package.

10. How can I return or exchange an item?

You can return items within 14 days of receiving your order. For exchanges, we request that you return the original item and place a new order. For full return instructions, please refer to our Returns & Exchanges page.

11. How long do I have to return an item?

You have 14 days from the date of delivery to return any items in accordance with our return policy.

12. Are there any items that cannot be returned?

Certain items, such as opened personal care or wellness products, may be non-returnable due to hygiene reasons. Please check our return policy for specific exclusions.

13. How do I know if an item is in stock?

If an item is in stock, it will show as "Available" on the product page. If it's out of stock, it will be crossed out.

14. Do you offer gift cards?

Currently, we do not offer gift cards. Please check back in the future for potential updates.

15. Do you ship internationally?

Currently, we offer shipping services within the United Kingdom only. We intend to expand our shipping destinations in the near future.

16. How much does shipping cost?

We offer free shipping on all orders. However, please note that some of our suppliers may charge an additional fee if the weight of your order exceeds certain limits. For further details, refer to our Shipping and Handling Policy.

17. How long does shipping take?

Shipping typically takes 3-14 business days, but this may vary depending on your location. Please refer to our Shipping and Handling Policy for more details.

18. Can I change my shipping address after I’ve placed my order?

Please contact customer service immediately if you need to change your shipping address. We’ll assist you if the order hasn’t been processed yet.

19. Do you offer same-day delivery?

At this time, we do not offer same-day delivery. All orders are processed and shipped within the standard time frames.

20. How can I contact customer service?

You can reach our customer service team by emailing support@thecalmqi.co.uk or by using our live chat feature on the website. We’re here to help with any questions or concerns.

21. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order. We will assist you with a return, exchange, or refund.

22. Can I use multiple discount codes on a single order?

Unless otherwise specified, only one discount code can be used per order. Please check the terms and conditions for each code.

23. Do you have a loyalty program?

We currently do not have a loyalty program. Stay tuned for future updates on possible rewards!

24. How do I stay updated on sales and promotions?

25. Why are prices different for the same product in different sizes or colors?

Prices may vary based on size, color, or special features. Differences in materials, design, or manufacturing costs can also contribute to price variations